- because shift happens

We are aware that for many of our customers ' MobileRota ' may well be the first application that they have tried to install upon thier mobile phone.

This page is an attempt to help you install MobileRota successfully on your phone and as such has been broken down into sections for your convenience.

Mobile Phone Issues
Website Issues
Shift Generator Help

User Manual

If you can't find what you are looking for please email our support team using the form found on our Contact Page

Mobile Phone Problems

Q: I received an SMS but it isn't in my Inbox.

A: MobileRota downloads are sent as Service Messages. These will be delivered to your phone's Service Inbox. This may be called "Service Messages", "Browser Messages" or "Web Messages".

On some phones they will also arrive as a text message.
Please open this message and follow the instructions on your phone to continue with the download.

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Q: I can't find the MobileRota application on my phone.

A: Most phones will install downloaded applications to the Games menu, so the application will appear as a game. Some phones will allow you to install the application to another location, or to move the application after installing it. Possible locations are Extras, Applications or Utilities, but see your phone manual for details.

Click here if you need help in finding the WAP Message on your phone.

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Q: I seem to be experiencing problems accessing the application that was sent to my phone.!

It is possible that you do not have WAP enabled on your handset, please contact your service provider who will be able to assist you.

Or use the links below to help you set up WAP on your phone.

Phone Manufacturers

Nokia
Sony Ericsson
Samsung
Motorola

Service Providers

Virgin
T-Mobile
02
Orange
Vodaphone
3 Mobile

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Website Problems

Q: Why can't I view the website ?

A: The MobileRota website is written for Firefox 2 or better and IE 7 or better. JavaScript must be enabled on your browser for it to operate correctly, and any script-blocking tools (for example NoScript under Firefox) must be instructed to allow scripts to run on www.mobilerota.com. If you are having problems with another browser, please let us know which browser (and which version) and we will see if we can update the site to accommodate it.

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Q: Why I can't see the captcha phrase ?

A: The captcha is an image, so you browser must be set up to display images. Firefox users may find the information in http://kb.mozillazine.org/Images_or_animations_do_not_load useful:- "If images don't load: In Firefox 1.0.x or Mozilla Suite go to your advanced JavaScript settings and make sure 'Change Images' is enabled. This option was removed in Firefox 1.5 so you'll need to type about:config in the address bar and check the list to verify that the related preference dom.disable_image_src_set is set to 'false'. If it isn't, context-click (right-click) the preference name and select 'reset', or double-click to toggle."

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Shift Generator Help

Here is some extra help if you are having problems setting up your shift pattern.

If you are the first person from your company to try MobileRota then you will have to generate your shift pattern following the steps below.

Shift Pattern Wizard Step 1

1. Give Your Shift a Name - e.g. A Shift or Blue Watch.
   
   
2. Shift Pattern Start Date - if you choose the present date then you can fill in the boxes below starting with the shift or rest day that you are on today. Then fill in all the other boxes to correspond with the remainder of your pattern.
   
   
3. Length of Pattern - this figure represents the total number of days in your shift pattern cycle, e.g. if you work 2 days, 2 evenings, 2 nights and 4 rest days before returning on days then the length of your pattern is 10, so you would enter 10 in this box. So work this out and enter the appropriate number.
   
   
4. Week Start - this chooses which day of the week MobileRota will show as the first day on your rota, either Sunday or Monday.
   
   

Shift Pattern Wizard Step 2

1. Use the drop down arrow to open the menu and choose the shift that best describes the shift you are on that day, repeat this for each day of your cycle.
   
   
2. As you make your choices you will see the pattern on our web phone update to form your shift pattern.
   
   
3. When you have finished, check the pattern for accuracy and when you are satisfied then click on approve pattern. This pattern will then be sent to your mobile phone.
   
   

If your company shift pattern already exists then follow the steps below.

1. Click on Existing Shifts and choose the shift pattern that relates to you.
   
   
2. Use the Shift Pattern Start Date to align the rota with your leg of the pattern and check this on our web phone.
   
   
3. If your pattern is not there then click on Generate New Pattern and follow the steps above.
   
   
4. When you have finished, check the pattern for accuracy and when you are satisfied then click on approve pattern. This pattern will then be sent to your mobile phone.
   
   

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"I write to inform you how excellent your shift rota is, I find it easy and quick to use as my shifts are the only boxes coloured, and with the date highlighted I instantly know where I am. Having it on my mobile phone means that it is always with me at work, home and more importantly at social gatherings. I am very pleased and shall be subscribing annually."
S Pearson